Overview
RED RAION SRL is a CGI studio for media-based attractions, creating CGI content to provide audiences with intense emotions. RED RAION SRL enjoys a considerable competitive advantage, primarily due to its policy of consistently directing internal resources towards organizational improvement. This improvement process led the company to implement a Quality Management System in compliance with UNI EN ISO 9001:2015, focusing on the following purposes and applications:
- Production and integration of multimedia content
- Production of CGI (Computer Generated Imagery) content for digital attractions
The main objective of ISO 9001 is to completely satisfy the needs and expectations of customers and commit to continuously improving the QMS. To achieve this goal, RED RAION SRL has initiated a virtuous path that optimizes relationships with all stakeholders interacting with the company, including customers, partners, suppliers, employees, collaborators, institutions, civil society, and academic world, becoming a solid reference for them. This path aims to achieve and maintain a precise image and high reputation for professionalism, integrity, correctness, competence, effectiveness, and efficiency.
Considering the operating context, the QMS aims to achieve the following objectives:
- Ensuring complete customer and stakeholder satisfaction by continuously improving services through technical and organizational innovation.
- Creating a favorable work environment that encourages the commitment of all employees to achieve objectives, involving them actively and valuing their role in the company.
- Expanding the company’s territorial reach and entering new market areas.
- Ensuring consistent and continuous quality levels of products/services provided to customers while optimizing costs.
- Strengthening the alignment between company strategies, organizational structures, and integrity and coherence in primary and support processes.
Quality Policy Principles
To ensure a product/service that maximizes customer satisfaction and the satisfaction of all interested parties, the organization defines the following principles as references in its Quality Policy
Customer and Stakeholder Focused Approach
The organization commits to understanding customer needs and plans its activities to fully satisfy them. It also respects the requests and requirements of the market, country regulations, and all involved parties in critical processes.
Process Approach
The organization identifies its different activities as processes to be planned, controlled, and constantly improved, optimizing resources for their realization. It manages these processes to be unique in terms of objectives, expected results, responsibilities, and resources employed.
Leadership
The organization takes responsibility for the effectiveness of its QMS, providing all necessary resources and ensuring that planned objectives are compatible with the organization’s context and strategic directions. It communicates the importance of the Quality Management System and actively involves all stakeholders, coordinating and supporting them.
Risk and Opportunity Assessment
The organization plans its processes with a risk-based thinking approach to implement suitable actions for evaluating and addressing process-related risks and exploiting identified opportunities. The organization encourages a proactive attitude towards risk management at all levels.
Involvement of Personnel and Stakeholders
The organization recognizes that the involvement of personnel and all stakeholders, combined with active participation from all collaborators, is a primary strategic element. It promotes the development of internal expertise and careful selection of external collaborations to have competent and motivated human resources.
Improvement
The organization’s permanent objective is to improve the performance of its Quality Management System. It achieves this through preliminary risk and opportunity assessments related to business processes, internal and external verification activities, and management review.
